Return and Cancellations Policy

New Item Returns

Power Meter City offers a simple, 60-day return policy where you can return new, unused items for a refund.

• Items must be in brand new condition. This means the item has not been installed or used, is free of scratches, scuffs, grease, etc. and is returned to us in the exact same condition as when shipped to you. Please ensure all packaging, accessories and manuals are also returned in brand new condition.
• You are responsible for all shipping costs related to returning your items. For domestic returns, we are happy to send you a return label and deduct the cost from your refund.
• Returns are subject to a restocking fee. This helps cover the payment processing fee that companies charge us when you place your order, but do not return to us when we refund a transaction, as well as our cost of shipping, packaging materials and labor. We’re happy to offer our customers the option to return items, but there are real costs involved in managing, accepting and processing a return. The amount is 7% of the order total. Thank you for understanding!
• Once we receive your return and ensure it is in brand new condition, we will promptly issue you a refund for the items returned. We process refunds quickly (usually within 2 days). PayPal refunds customers instantly. For credit card transactions, please allow your bank up to a week to process the refund back to you.
• We inspect all items closely to ensure they are eligible for a refund. Therefore, please verify your return is in brand new condition. If an item is not in brand new condition, it will be returned back to you.
• Shipping and assembly fees are non-refundable.

 

Damaged Items

We are an authorized dealer of every product we sell, which means that if you feel your product is not performing as it should, you may contact the manufacturer under your product warranty. Please note warranties are the sole discretion of the manufacturer. If you need any information from us such as a copy of your order receipt, contact information of the manufacturer, or if there is anything else we can do, please let us know.

 

Return Procedures

Before returning your product for any reason, please contact us at [email protected] in order to obtain an RA number. Failure to obtain an RA number before returning your item can increase processing times as we have to determine the specifics of the return once the item is received by us.

Please note that for a voluntary customer return, you are responsible for paying for shipping when returning your item for a refund or exchange.

If you have any other questions, please contact our customer service team. We are here and ready to help.

 

Order Cancellations

If you have placed an order but it has not yet shipped, we are happy to cancel your order and issue you a refund. Please note, you will receive a full refund, less the 3.5% payment processing fee that credit card processors/PayPal charge us when you place your order, but do not return to us when we refund a transaction. If you would simply like to order a different product instead, please let us know so we can avoid this fee.