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General

How do I know if the POWERBEAT is compatible with my crank?

Please see our crank compatibility page for the POWERBEAT.

I have a carbon crank. Can the POWERBEAT work with it?

At this moment, the POWERBEAT only supports hollow aluminum cranks. Stay tuned for carbon versions soon!

I have an ANT+ head unit. Will the POWERBEAT work with it?

Yes. the POWERBEAT is compatible with ANT+ head units. It’s also Bluetooth SMART compatible, which means you can even use your smartphone as a head unit.

What power metrics does the POWERBEAT provide?

Cadence, power output, torque efficiency and pedal smoothness from each leg. You can get additional metrics from your GPS head unit, cycling app and other devices.

I have a road bike. Can I purchase a Comp Unit cover?

Coming soon!! You will also be able to choose the color of the cover.

What kind of support do I get for my POWERBEAT?

You will receive full support and updates for the whole lifetime of your POWERBEAT.

Is there a minimal period of time after purchasing that I will need to send my device to a service center for calibration?

Absolutely not. Calibrating the POWERBEAT can be done by anyone and only takes a minute for each side. The app and calibration video will guide you through each step of the process.

Which mobile devices are compatible with the POWERBEAT app?

All smartphones running IOS 10 or Android 4.4.2 and above.

How can I update the POWERBEAT firmware?

Go to firmware update in the Settings section of the app. We will also notify you when we update the firmware.

Does the POWERBEAT support a multiple bike option?

The sensors remain attached to the crank and cannot be moved from bike to bike. However we offer additional sensors, allowing you to move the Comp Unit between bikes.

How do I connect my POWERBEAT to an ANT+ device?

  1. Select the ANT+ communication method in the POWERBEAT app
  2. Turn on your head unit and perform a Device Search
  3. Alternatively, enter the POWERBEAT ANT+ ID (shown in the app menu) into your head unit following your head unit’s pairing instructions

Can I move my crank from one bike to another with the POWERBEAT?

Yes, the POWERBEAT can be transferred with you crank to any bike, and there is no need to re-calibrate.

Can I use the POWERBEAT in wet conditions?

The device is weather resistant – both waterproof and dustproof to IP67 standard (when the sensor plug is fully inserted).

How can I pair my POWERBEAT with a Bluetooth device?

Check your head unit’s user guide, to find out which mode is supported. If your head unit allows the pairing of two power meters (left and right), use Dual Channel mode, otherwise use Single Channel mode.

  • Single power sensor channel: In Single Channel mode, the right Comp Unit receives data from the left side, calculates the total power and transmits it to the head unit. (e.g. Suunto Ambit 3 or Cateye Padrone Smart). 1. Select Bluetooth SMART in the POWERBEAT app. 2. Unplug your left Comp Unit. 3. Turn on your head unit and perform a Device Search in your head unit (following your head unit’s pairing instructions for further instructions). 4. Once it is paired, plug the left Comp Unit back in.
  • Dual power sensor channel: In Dual Channel mode right and left leg power data are transmitted independently to the head unit, which then calculates the total power. (e.g. Polar V800 and Polar V650). 1. Select Bluetooth Smart Dual in the POWERBEAT app. 2. Turn on your head unit and perform a Device Search in your head unit (following your head unit’s pairing instructions for further instructions).

What is survival mode?

The POWERBEAT survival mode kicks in if your left Comp Unit stops working or is low on battery. You will receive a display of 0%-100% balance to indicate that there is no metrics from the left side. The total power will be calculated by doubling the right leg power. In the case of using a single sided Bluetooth device, there will be no balance displayed.

What balance will be displayed while I’m going downhill?

While going downhill (not pedaling), you will receive a 50%-50% balance display, as to prevent ride data inaccuracies.

 

Installation

How do I install my POWERBEAT?

After unboxing your POWERBEAT, please follow the step-by-step instructions in the User Manual and the POWERBEAT app.

Is the POWERBEAT difficult to install?

It shouldn’t take more than 30 minutes if you carefully follow the instructions and video tutorials. After removing the pedals and gluing the sensors, you need to wait 24 hours for the glue to dry.

What torque do I need to use in order to tighten my pedals after installing my POWERBEAT?

In order to receive exact information regarding the torque needed to tighten your pedals, please view your crank manual.

Can I open the POWERBEAT device?

No. Please do not open the sensor or the Comp Unit. If you do, you will void your warranty.

 

Calibration

How often do I need to calibrate the POWERBEAT?

You only need to calibrate once when you first install the POWERBEAT. Other than that, please contact us if you are experiencing any difficulties with your POWERBEAT.

How often should I perform a zero-offset calibration?

You should perform a zero-offset before every ride. A zero-offset only takes a few seconds.

What is the best way to perform a zero-offset calibration?

There are a few important steps to remember while performing a zero-offset calibration:

  • Wait until you are 10 minutes in to your ride if possible
  • Make sure you are off the bike, with no weight applied to the crank arms
  • Making sure that the left crank arm is pointing down (6 o’clock)
  • Performing a zero-offset calibration using your head unit or POWERBEAT app

 

Troubleshooting

The POWERBEAT app pops a message that something went wrong during calibration. What should I do?

Make sure that the sensor plugs are fully and firmly inserted into the Comp Units.

My balance is way off. What should I do?

Perform a zero-offset calibration and check if this solved the problem. If performing a zero-offset calibration did not solve the problem, preform a ride with the POWERBEAT LIVE to check the right and left power output. If the problem continues, try preforming a new calibration with the water bags, with emphasis on the water bag weight (9.9 pounds or 4.5 kgs) and steady crank arms.

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