Power Meter City offers a simple, 60-day return policy where you can return items in new condition for a refund of the original purchase price. New condition means the item has not been installed or used and all packaging including accessories, boxes, manufacturer tags, and manuals are returned to us in the same condition as when shipped to you. Basically, the item can still be sold as brand new to a customer. Once we receive your return, we will promptly issue you a refund for the items returned.
If you would like to do an exchange, the easiest way is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.
For any products that do not perform as they should, we are happy to have your item repaired or replaced, assuming you are still within your warranty period. Please contact us so we can assist in the repair or replacement of your item. Please note, you are responsible for any shipping costs associated with sending your product to and from us or the manufacturer.
Before returning your product for any reason, please contact us in order to obtain an RA number. Failure to obtain an RA number before returning your item can increase processing times as we have to determine the specifics of the return once the item is received by us.
To return your product, please mail it to: Power Meter City, RA: “#”, 120 Vantis, Suite 300, Aliso Viejo, CA 92656.
You will be responsible for paying for shipping to and from Power Meter City when returning your item for a refund, store credit or repair.
If you have any other questions or are not totally satisfied with the product you purchased, please contact our customer service team at [email protected] or by phone at (800) 208-1395. We are here and ready to help.