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Return Policy

At Power Meter City, we want you to be completely satisfied with your purchase. That’s why we offer a convenient return policy that applies to both new and used items. Please see the details below depending on the condition of your item and the reason for your return.

 

New Items

New, unused and unfitted items can be returned within 60 days of delivery for an exchange or a refund. Please return the equipment in the condition you received it in, in the original box and/or packaging and with any retail seals unbroken. Once we receive your return, we will promptly issue you a refund for the items returned, less our original cost of shipping your order to you.

If you would like to do an exchange, the easiest way is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.

 

Used Items

In addition, used, working items can be returned within 30 days of delivery for store credit. Used, working items are any product that has been taken out of the original packaging and/or fitted or installed on a bike and are still in working order. You will be issued store credit in the amount equal to the price you paid for your item, less our original cost of shipping your order to you. Store credit can be redeemed immediately, does not expire and can be used to purchase any product(s) in our store.

 

Damaged Items

For any products that do not perform as they should, we are happy to have your item repaired or replaced, assuming you are still within your warranty period. Please contact us so we can assist in the repair or replacement of your item. Please note, you are responsible for any shipping costs associated with sending your product to and from us or the manufacturer.

 

Return Procedures

Before returning your product for any reason, please contact us in order to obtain an RA number. Failure to obtain an RA number before returning your item can increase processing times as we have to determine the specifics of the return once the item is received by us.

To return your product, please mail it to: Power Meter City, RA: “#”, 120 Vantis, Suite 300, Aliso Viejo, CA 92656.

You will be responsible for paying for shipping to and from Power Meter City when returning your item for a refund, store credit or repair.

If you have any other questions or are not totally satisfied with the product you purchased, please contact our customer service team at [email protected] or by phone at (800) 208-1395. We are here and ready to help.

 

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