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Guaranteed Returns

New, Unused Items

At Power Meter City, we want you to be completely satisfied with your purchase. That’s why we offer a convenient, 60-day return policy.

New, unused items can be returned for an exchange or a full refund including your shipping costs if applicable. Please return the equipment in the condition you received it in, in the original box and/or packaging and with any retail seals unbroken.

If you would like to do an exchange, the easiest way is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Once we receive your return, we will promptly issue you a full refund for the items returned.

To return your product, please mail it to: Power Meter City, ATTN: Returns, 16 Prescott, Aliso Viejo, CA 92656. You will be responsible for paying for shipping when returning your item.


Used or Damaged Items

For any products that do not perform as they should, we are happy to have your item repaired or replaced, assuming you are still within your warranty period. In addition, used items can be returned inside the 60-day return window for store credit. Please note, you will be responsible for paying for shipping when returning your used or damaged item.

If you have any other questions or are not totally satisfied with the product you purchased, please contact our customer service team at or by phone at (800) 208-1395. We are here and ready to help.

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