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bePRO FAQ

General

Which is the difference between the bePRO and bePRO S?

bePRO is the complete solution with power measurement on both pedals. bePRO S is the entry level solution with power measurement only on the left pedal. In this case, the right pedal is not equipped with a power sensor.

Can I upgrade my bePRO S to the complete version?

Yes. All you have to do is purchase the bePRO Right Pedal upgrade kit.

Which bicycle computers are compatible with bePRO?

bePRO transmits information through the ANT+ protocol and has been tested with the most common ANT+ bicycle computers on the market. We recommend upgrading the firmware of your bicycle computer according to the instructions given by the manufacturer for best performance.

It seems that the bePRO Q-factor is greater than other competitors. Is that true?

No, the bePRO Q-factor is 54 mm and can imperceptibly vary depending on the final position of the nut when the installation occurs.

Which crankarms are compatible with bePRO power meter?

bePRO is compatible with the most commonly used crankarms with a 9/16″-­20 TPI thread and a thickness of at least 12 mm.

Is bePRO supplied with cleats?

Yes. bePRO is supplied with red cleats (6° float) and fasteners. Black cleats (0°) are available as spare parts.

Which cleats are compatible with the bePRO?

The power meter comes supplied with cleats. If you have LOOK Kèo original cleats, they will also be compatible with the pedals.

Does the bePRO come with a warranty?

Yes, the bePRO comes with a standard 2-year warranty which covers conformity and factory defects.

Can I adjust the tension of the foot straps?

Yes. You can adjust the tension of the foot straps with a CH3 allen wrench.

 

What if I lose the Micro­USB protective port cover?

The Micro-USB connector is splash-proof and protected against water infiltrations. It is recommended to use spare port covers included in the supply or purchase spare port covers to protect the connector against solid residues (mud, sand, etc.) that might obstruct the insertion of the connector cable.

Can I clean bePRO with high ­pressure cleaners?

Even though bePRO is IPX7 certified, it is not recommended to use high ­pressure cleaners (water jet cleaners) as they may damage the components.

Can I open the bePRO case?

No. Opening the case will void your product guarantee and the product may be irreparably damaged.

What is the stack height of the pedal?

The distance between the pedal pin axle and the contact area of the position mark on the pedal body is 10.5 mm. Such distance is important to adjust the saddle height.

Do I have to continue to use cadence sensor or can I remove it?

bePRO calculates and sends the cadence automatically. A separate cadence sensor is not necessary.

Is bePRO provided with temperature compensation?

Yes. bePRO has been thermally calibrated in the factory and the continual compensation during cycling allows precise power readings for temperatures from ­-10°C to 60°C.

The LEDs flash when regularly riding. Can I turn them off?

Yes. Using the bePRO Updater program, you can to configure different bePRO functioning parameters, among which the turning off of the LEDs during normal operation.

Is it possible to change sample frequency of data collected during workout?

No, at the moment it is not possible to change this sample frequency. The frequency used was defined to ensure optimum measurements.

Can I use bePRO on my mountain bike?

At the moment bePRO is projected and tested exclusively for road bikes.

Is the setting of the crank length really mandatory?

Yes, it is required for the calculation of power output. If you don’t enter the correct value, the power calculated will be incorrect.

 

Installation

Can I install bePRO on my own or should it be installed by a specialized mechanic?

An average user is able to install bePRO in only a few minutes. Potentially, the most delicate issue is the alignment of the label and the tightening of the nut with high force (recommended to 40 Nm). If these steps are not carried out correctly, bePRO could slightly rotate.

After the first training sessions, I noticed that bePRO moved and was no longer aligned with the label. What should I do?

The misalignment occurs only if hex-nut wasn’t tightened enough during installation. If a misalignment between the lines is noticed, or if outliers (values different from usuals) are detected in the balance between left and right leg, you must first repeat dynamic calibration. This procedure is specific to recalculate and store the closure corners of pedals compared to the crank arm.

Should I fit a washer between bePRO and the crankarm?

The use of washers is required when in the crank is present the appropriate housing or in case the nut touches the crank unevenly.

Should I lubricate the bePRO thread?

We suggest you to lubricate both bePRO pedal thread and washer between bePRO and the crankarm with lithium grease.

Where can I find bePRO’s ANT+ ID number?

bePRO’s ANT+ ID number is indicated on the outside of the original package and on the guarantee form.

What is the tightening torque of the 21 mm hexagon nut?

The external 21 mm nut is needed to tighten the pedal against the crankset, it has to be tightened with a 35/40 Nm tightening torque. Such value corresponds to the application of a force of 20 kg to the end of the combination wrench supplied with the product.

How can I set the crank’s length?

Check if the computer bike allows the setting of crank’s length; in this case the setting must be made on bike computer. If the bike computer doesn’t allow this procedure, the length must be set using the bePRO Updater program.

Which are the minimum and maximum lengths I can set for the crank?

The bePRO Updater program allows to set length between 150 mm and 190 mm with a margin of 2.5 mm. The default value set is 172.5 mm.

The shoe touches the sensor: What should I do?

Between the shoe and the sensor there must be a gap of at least 2 mm. After installing bePRO and before starting to pedal, hook the shoe to the pedal and check that this minimum distance is respected. With some types of shoes, usually those with flat and large sole, this may not be possible. To resolve this problem you can:

  • Try to reposition the cleat on the shoe
  • Remove a small layer of sole with a file or a cutter
  • Use another shoe with lowered sole
  • Purchase the bePRO 2 mm cleat shim which is sold as a spare part

 

Battery

How long does the bePRO battery last?

bePRO’s internal lithium-­ion battery provides up to 30 hours of life when fully charged.

How do I know if the bePRO battery is discharged?

bePRO internally measures the residual capacity and informs the bike computer when the capacity is less than 25%, equal to approximately 6 hours of residual autonomy. If bePRO is connected to the battery charger, the number of flashes of the LEDs indicates the charge level:

  • 1 flash: from 0% to 33%
  • 2 flashes: from 33% to 66%
  • 3 flashes: from 66% to 99%

When the battery is 100% charged, bePRO automatically turns off.

Which factors affect battery life?

The capacity of lithium batteries depends mainly on two factors: temperature and life cycles.

Can I replace the internal battery?

The internal battery is projected to guarantee the functioning for the entire product life, without the need of replacement. Each battery is individually tested before being assembled to the product.

What is the battery life cycle?

The Li-Ion battery is projected to guarantee an autonomy equal to 80% of the initial after about 600 cycles of charge/discharge. If you charge the battery once a week, this will happen after more than 10 years of use. During production process, each battery is tested individually.

I heard someone complaining about the fact that battery duration is not 30 hours, as declared?

bePRO’s internal lithium-­ion battery provides up to 30 hours of life when fully charged. Note that 4 to 6 hours before the battery is completely discharged, bePRO sends to the bike computer a LOW BATTERY MESSAGE.

 

Firmware

Can I upgrade bePRO’s firmware?

Yes. bePRO’s firmware can be upgraded via USB with the bePRO Updater program.

What is the latest version of firmware?

The bePRO is currently on version 1.015 which was released January 12, 2016.

What improvements are made by this new firmware version?

  1. Improvements on compatibility of the bePRO S with some bike computers
  2. New feature: Diagnosis of the force distribution
  3. Some other minor corrections

How do I update the firmware?

  1. Download the new bePRO Updater software here: http://www.bepro-favero.com/en/sw-bepro/
  2. Connect your pedals to your computer using the cables supplied with your power meter
  3. Open the Updater program and select ‘Firmware’ and then ‘Update Firmware’

 

Calibration

What is a static calibration? When should I perform it?

Static calibration is a procedure common to all power meters and consists of an initial zeroing. We suggest you perform a static calibration before each training session or after pedaling for a few minutes so as to adjust the pedals (mechanically and thermally).

What is a dynamic calibration? When should I perform it?

Dynamic calibration allows bePRO to precisely check the mechanical alignment of the pedals. It should be performed after each new installation of bePRO on the crank arms and can be periodically repeated to ensure maximum precision.

 

Troubleshooting

bePRO does not turn on.

Most probably the internal battery is fully discharged. Charge bePRO for at least 12 hours.

The power reading seems to be incorrect.

Perform a static calibration. If the problem persists, perform the dynamic calibration. If the dynamic calibration result is unsuccessful, it will be necessary to remove the misaligned pedal (or if necessary both of them).

Calibration delivers a value which is not included in the ­-10 … +10 range or indicates Error.

Remove shoes from the pedals and calibrate again. Make sure that the crankarms are in the vertical position.

Calibration is difficult to perform.

On a few types of bicycle computers the calibration command is sent to bePRO after almost 30 seconds. It is recommended to upgrade the firmware of the bicycle computer to the latest available version.

Dynamic calibration failed. What should I do?

We suggest you repeat the procedure to make sure that it is not an isolated error. One of the most frequent causes of failure is an excessively irregular pedal stroke or too far from the nominal 80 RPM. If the second attempt also fails, then the bePRO installation angle is likely incorrect. Check that the bePRO line is aligned with the label on the crankarm. If it is not aligned, remove bePRO and repeat installation.

I cannot see the L/R balance.

Make sure that your bicycle computer supports the visualization of L/R balance and that it is upgraded to the latest firmware version available.

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